About Us

Joseph Mullen

President & CEO

Joseph Mullen serves as the President and Chief Executive Officer of J. Mullen & Associates, LLC. Joe has over 3 decades of insurance experience. Joe’s extensive insurance experience includes serving as the Deputy Executive Director/Chief of Staff and Acting Executive Director of the New York State Insurance Fund, a $22-billion-dollar workers compensation carrier, the largest in New York State and top 10 in the US. For the last 17 years, Joe has dedicated his efforts to Medicare, helping clients understand and navigate the Medicare system. Joe received his MBA from The College of Saint Rose and holds a BS in Business Economics and Accounting from The State University of New York at Oneonta. He is a committed volunteer at local and regional food pantries, and resides in the Capital District with his wife and three children.

What Our Customers Are Saying

“I cannot say enough about the services and peace of mind that Joe Mullen of J. Mullen & Associates, LLC gave me during a recent Medicare billing mix-up on my end which saw me being terminated by them and subsequently from my Medicare Advantage HMO. Joe guided me through a full two and a half months of me attempting phone calls, emails and visits to the Social Security Admin Offices to no avail. Joe was in regular contact with CMS, the billing entity of Health and Human Services on my behalf daily to check on my reinstatement status. I cannot emphasize enough how this gave me hope to be back on the Advantage HMO after months of not being able to see my physicians. Joe was a life saver for me and a beacon of hope that this situation could be resolved soon, and it was. Thank you so much, Joe.”

– AnneMarie A. , MSEd

“When it comes to navigating the complicated, confusing, ever-changing world of Medicare insurance, you can trust Joe Mullen. My Parents, who are now 82 and 79, have been with Joe for years. Joe has consistently exceeded our expectations for his knowledge, care, and responsiveness to all our questions and concerns. You will have a direct phone number to reach Joe. Unlike 800 numbers. Joe will always get back to you right away and come to know you on a first name basis. If you want to take advantage of the benefits that your Medicare plan has to offer, including medical, dental and over the counter, please call Joe Mullen. Joe is the best and most responsive agent in the business. We originally found Joe through the recommendation of a friend, and I simply can’t say enough good things about our experience working with Joe.”
– Karen F.

“For all of 2022 and 2023 I had placed my health care in the hands of a national plan Medicare plan and thought I was doing pretty well with that coverage. However, whenever I needed help, I could never get satisfactory results either because I couldn’t get anyone to assist or guide me or the answers were not clear and required further clarification. At no time except once did I ever feel like I was important or that my needs were being met. Fortunately, in November of 2023, I decided to contact Joe to see if in fact there were insurance reps that might be available and responsive to me and my needs. The response I got from Joe gave me hope that there are insurance agents that are available, responsive, smart, and very helpful. By the middle of December all my questions were answered. All my medical needs were covered by a highly reputable insurance company, and I finally had a very personal and supportive professional. I am completely satisfied and grateful to have found a person who only needs to be called once in order to get the info and care I need. I highly recommend anyone and especially seniors who are not happy with their medical coverage or who are looking for more than just a mediocre experience give Joe a call or shoot him an email. You will not be disappointed that you did.”

– Roger R